Artificial intelligence systems of Helsinki
Learn about the use cases where we currently utilise artificial intelligence as part of our city services.
City Executive office
International House Helsinki…
International House Helsinki’s chatbot Into is a 24/7 customer service channel, offering a wide range of information on the official services offered by IHH and advice to support the settlement of those who have moved to the capital region from abroad. With the help of the service,…
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Social services, Health Care and Rescue Services Division
Sotebotti Hester
Sotebot Hester is a chatbot for social services, health care and rescue services division. Hester contains different knowledge data bases that are combined into one chatbot. The same answer can be used in many different conversations and this prevents overlapping answers to the same…
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Urban Environment
The rental apartment search…
The rental apartment search chatbot is a 24-hour customer service channel of the City of Helsinki housing services aimed at improving the accessibility of customer service and the customer experience as well as increasing the interactivity of the self-service. The service provides…
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Talpa Helsinki
Talbotti
Talbotti is an electronic contact channel introduced by the City of Helsinki’s financial management service.
The purpose of Talbot is to improve and increase customer contact opportunities, also outside customer service hours.
Chatbot answers questions around the clock and…
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Culture and leisure
Oodi’s book recommendation…
Obotti is Central Library Oodi’s recommendation chatbot. The service recommends books from Oodi’s selection according to the customer’s interest and feedback. The service is aimed at all Central Library Oodi’s customers and can be downloaded as a mobile application for Android and IoS…
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Social services and health care
Health center chatbot
The chatbot provides health and illness-related advice easily without queuing. Chatbot directs the users to the right digital health services and advises on questions related to dental, mental health, substance abuse and social services. The service answers the most frequently asked…
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Helsinki chatbot
Helsinki chatbot is a 24-hour customer service channel of the Helsinki City Information aimed at improving the accessibility of customer service and the customer experience and increasing the interactivity of the self-service. The service provides relevant information to each…
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Housing and environment
Parking chatbot
The parking chatbot is a customer service channel of city’s parking services. Service provides automated answers to the parking-related questions of city residents and visitors. The service is available at the city parking website of Helsinki.
The service aims to improve the…
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Culture and leisure
Intelligent material…
IMMS (Intelligent Material Management System) is an intelligent material management system for the entire library collection. The City Library’s collection contains approximately 1.8 million items. An intelligent material management system was acquired while the city library moved away…
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