Artificial intelligence systems of Helsinki
Learn about the use cases where we currently utilise artificial intelligence as part of our city services.
Culture and leisure
Intelligent material…
IMMS (Intelligent Material Management System) is an intelligent material management system for the entire library collection. The City Library’s collection contains approximately 1.8 million items. An intelligent material management system was acquired while the city library moved away…
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Urban Environment
The rental apartment search…
The rental apartment search chatbot is a 24-hour customer service channel of the City of Helsinki housing services aimed at improving the accessibility of customer service and the customer experience as well as increasing the interactivity of the self-service. The service provides…
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Helsinki chatbot
Helsinki chatbot is a 24-hour customer service channel of the Helsinki City Information aimed at improving the accessibility of customer service and the customer experience and increasing the interactivity of the self-service. The service provides relevant information to each…
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Culture and leisure
Oodi’s book recommendation…
Obotti is Central Library Oodi’s recommendation chatbot. The service recommends books from Oodi’s selection according to the customer’s interest and feedback. The service is aimed at all Central Library Oodi’s customers and can be downloaded as a mobile application for Android and IoS…
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Housing and environment
Parking chatbot
The parking chatbot is a customer service channel of city’s parking services. Service provides automated answers to the parking-related questions of city residents and visitors. The service is available at the city parking website of Helsinki.
The service aims to improve the…
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Social services and health care
Maternity clinic chatbot NeRo
The chatbot answers the clients of the Helsinki counselling centres’ questions without queuing at all times of the day. In addition to problems related to the child’s growth or development and pregnancy, the customers can also ask questions about dental care, speech development, and…
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Social services and health care
Health center chatbot
The chatbot provides health and illness-related advice easily without queuing. Chatbot directs the users to the right digital health services and advises on questions related to dental, mental health, substance abuse and social services. The service answers the most frequently asked…
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